Frequently Asked Questions
All your questions answered about hi87
From deposits to VIP cashback, login to withdrawals — every question you might have about hi87 is answered in detail on this page.
hi87 is a trusted online gaming platform in Bangladesh. Whether you are a new member or a long-time player, it is natural to have questions from time to time. Below you will find clear, detailed answers to the most frequently asked questions about device issues, deposits and withdrawals, VIP benefits, and account management. If you cannot find the answer to your question, please contact our support team.
Frequently Asked Questions
Device & Technical Issues
Yes, absolutely. hi87 is a mobile-first platform, so you can play directly from the browser on any smartphone — Android or iOS. Chrome, Firefox, or Safari — any modern browser works. There is no need to download a separate app. Just go to hi87.bar and log in to your account.
If the connection suddenly drops, most games continue running server-side and the result is saved. Once you reconnect, log in and check your game history to see the outcome. If you notice any discrepancy in your balance, contact us immediately via live chat — the team is active 24/7.
On an Android phone, open Chrome, go to hi87.bar, then tap the three-dot menu in the browser and select "Add to Home screen". On an iPhone, tap the share icon in Safari and choose "Add to Home Screen". This creates an app-like shortcut so you do not have to type the URL every time.
hi87 works fully on smartphones and tablets running Android 8.0+ and iOS 13+. It can also be used normally on Windows or macOS desktops in any modern browser. Some games may not run correctly on older operating systems, so keeping your device updated is a good idea.
First, clear your browser cache and cookies — in Chrome, go to Settings > Privacy > Clear browsing data. Then reload the page. If your internet connection is slow, switch to Wi-Fi. If the problem persists, try a different browser. If none of that helps, let us know via live chat.
Deposits
After logging in, go to the Cashier section and select "Deposit". Choose bKash as the payment method, enter the amount, and send money to the bKash number provided by hi87. Once the transfer is done, confirm it with your transaction ID. The balance is usually added to your account within a few minutes.
Currently, hi87 accepts deposits via three mobile wallets: bKash, Nagad, and Rocket. Rocket is the mobile wallet service from Dutch-Bangla Bank. All three methods are familiar to mobile users across Bangladesh and ensure fast transactions.
The minimum deposit for each payment method is ৳300. This limit is the same for bKash, Nagad, and Rocket. If you try to deposit less than this amount, the system will not accept the transaction. New players can get started with as little as ৳300.
hi87 does not charge any deposit fees. Whatever amount you send will be credited to your account in full. However, keep in mind that bKash or Nagad may apply their own Send Money charges — that is the policy of the respective mobile wallet service, not hi87.
Wait 15–20 minutes, as network congestion can sometimes cause a slight delay. If the balance still has not appeared, contact us via live chat with the transaction ID and amount from your mobile wallet. With proof of the transaction, the issue is resolved quickly.
VIP Benefits
Each week, a set percentage of your total bets is returned to you as cashback based on your VIP tier. This cashback is automatically credited to your account every Monday. The cashback amount can be used directly for gameplay — it is a real financial benefit for regular players.
In addition to weekly cashback, VIP members enjoy priority withdrawals, early access to special promotions, personalised support, and festival bonuses. Higher-tier members are assigned a dedicated account manager. The VIP program is hi87's way of recognising regular players.
The more regularly you play, the faster you move to the next tier. hi87's system monitors your gaming activity and upgrades you automatically when you reach certain milestones. You will receive a notification via email and live chat when your tier is upgraded. Regular, long-term participation is the best path forward.
hi87 has five VIP tiers in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.3%; Gold — up to 0.5%; Platinum — up to 0.6%; and Diamond — up to 0.8% cashback. Each tier comes with additional benefits and priority service.
Account & Login
Go to hi87.bar and you will find the option to create a new account on the login page. Complete the registration with a valid mobile number, password, and the required details. Please note that only those aged 21 or above may open an account at hi87. Each person may have only one account.
Some information can be updated directly from Account Settings. For sensitive changes such as a mobile number or name, please contact the support team via live chat. You may be asked to provide certain documents for identity verification. This process is in place for your security.
Use the "Forgot password?" option on the login page. Complete the verification process using your registered mobile number or email and you will be able to set a new password. If you run into trouble with this process, contact us directly via live chat and provide proof of account ownership.
Yes, you can log in from any device using your correct username and password. A hi87 account is not locked to any specific device. However, for security purposes, there may be a verification step the first time you log in from a new device. It is best not to share your personal details with anyone else.
There are a few possible reasons: the account may be temporarily locked due to multiple incorrect password attempts, the browser cache may contain outdated data, or the server may be temporarily busy. Clear your browser cache and try again after a short while. If the problem continues, email [email protected] or contact us via live chat.
Withdrawal Questions
Yes, for security reasons hi87 only approves withdrawals to a mobile wallet whose registered name matches the name on your hi87 account. This means your bKash, Nagad, or Rocket number must be registered in your own name. Sending funds to someone else's wallet is not possible — this is part of our anti-money laundering policy.
Yes, but one condition must be met. For the welcome bonus, you must wager 25 times the bonus amount — on the bonus only, not on the deposit. For example: ৳1,200 bonus × 25 = ৳30,000 in bets must be completed before the winnings from the bonus become withdrawable. Once the wagering is complete, there is no restriction on withdrawing.
Yes, withdrawals at hi87 are processed seven days a week, twenty-four hours a day. There is no difference at night, in the early hours, or on public holidays. After submitting a withdrawal request, the money generally reaches your mobile wallet within 5 to 30 minutes.
The minimum withdrawal amount at hi87 is ৳500. Withdrawal requests below this amount will not be accepted. There are no fees for withdrawals, and the money goes directly to your bKash, Nagad, or Rocket account within 5–30 minutes of placing the request.
The money usually arrives within 30 minutes. If it has been longer than that, contact us via live chat with your withdrawal request reference number and amount. Our support team is available around the clock to assist in Bengali. You can also email [email protected].
Have more questions?
We are always here
If you could not find the answer to your question on this page, do not worry. hi87's support team is available in Bengali and English 24 hours a day, 7 days a week.